About this role
Main Responsibilities
• Register patients accurately in the system and ensure all details are complete. • Schedule, reschedule, and manage patient appointments, including walk-in cases. • Answer phone calls, WhatsApp, and inquiries professionally and promptly. • Ensure smooth patient flow and assist in reducing waiting time. • Inform patients of any changes, delays, or doctor availability. • Prepare and manage patient records, forms, and documentation. • Assist in billing processes and ensure accurate payment collection. • Verify patient details, including insurance/guarantee letters where applicable. • Coordinate with consultants, clinic assistants, and other departments (lab, radiology, pharmacy). • Maintain cleanliness and organization of the reception and waiting area. • Ensure confidentiality of patient information at all times. • Comply with hospital policies, SOPs, and regulatory requirements. • Participate in 5S, quality improvement, and safety initiatives.