About this role
Main Responsibilities
• Manage patient appointments efficiently to ensure smooth service flow and minimal waiting time.
• Oversee the management, distribution, and availability of brochures and flyers to support patient information needs.
• Handle general enquiries and complaints in a professional, timely, and customer-focused manner.
• Perform clerical and administrative duties as required to support departmental operations.
• Actively participate in the implementation and support of any new services introduced by the hospital.
• Ensure compliance with all relevant policies and procedures, including ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, 5S, and Hospital Accreditation standards, with proper documentation maintained where applicable.
• Ensure that policies relating to patients’ and families’ rights are consistently upheld.
• Ensure compliance with Patient Safety Goals at all times.
• Ensure adherence to Standard People Practice (SPP) guidelines.
• Support Customer Loyalty Management initiatives, including KPJ Cares programmes. 11. Undertake any additional duties as assigned by the hospital, as deemed necessary for the effective performance of the role.