About this role
GENERAL DESCRIPTION
• To process all cash transactions accurately and efficiently in accordance with established policies and procedures. The staff will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.
JOB DESCRIPTION
• Greet customers when entering or leaving establishments. • Handle cash transactions with customers using cash registers. • Issue receipts, summary bill, itemized bill, refund note and etc. • Resolve customer complaints, guide them and provide relevant information. • Maintain clean and tidy checkout areas. • Keep reports of transactions. • Communicates with others in a polite and professional manner. • Count money in cash drawers at the beginning and end of shifts to ensure accurate amounts and adequate change available during the work shift, compute and record totals of transactions. • To participate actively in any other new service that is introduced by the organization. • Comply with Company Policies, Health and Safety Policies. • Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards. • Ensure adherence to Standard Service Practice (SPP) at all times. • Ensure adherence to related legal requirement. • Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status. • Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).
JOB REQUIREMENTS Education:
• Minimum: SPM/Diploma Experience Required:
• Minimum: Preferably 1-2 years relevant working experience Personal attributes:
• Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.