About this role
GENERAL DESCRIPTION
• To handling patients at counter whether for enquiry or hospitalization JOB DESCRIPTION
• Responsible to enter charges related to the patient’s treatment. • Responsible to check with other services and to ensure that all charges have been properly taken up before patient is discharged.
• To check and ensure that billing is done accurately.
• To attend to patient’s query regarding the bill/charges.
• Responsible to generate patient’s bill and to collect all payments.
• To reconfirm all Guarantee Letters, validity period, coverage limit.
• To arrange the agreement of deferred payment after approval from authorized personnel.
• To prepare daily collection report and ensure collections tally with the report.
• Responsible for the safety of the collections. OTHER RESPONSIBILITIES
• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies.
• Ensure conformance to all policies and procedures of ISO 900:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
• Ensure adherence to Standard Service Practice (SPP) at all times.
• Ensure adherence to related legal requirement.
• Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
• Adopt and practices that Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008). JOB REQUIREMENT Education: Minimum: SPM/Diploma Experience Required: Minimum: Preferably 1 years relevant working experience Personal attributes:
• Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.