About this role
1) Key Responsibilities
• Develop and execute the organisation's health tourism strategy aligned with business objectives. • Identify and expand international markets to increase patient referrals and revenue. • Build and maintain strategic partnerships with healthcare facilitators, insurance providers, travel agencies, embassies, government agencies, and corporate organisations. • Lead the International Patient Services team to deliver seamless end-to-end patient experiences. • Collaborate with clinical departments to develop attractive healthcare packages and specialised medical programmes. • Oversee marketing and promotional campaigns targeting international markets. • Represent the organisation at international conferences, exhibitions, and trade missions. • Monitor market trends, competitor activities, and emerging opportunities in health tourism. • Develop annual budgets, KPIs, and performance reports for the department. • Ensure compliance with healthcare regulations, accreditation standards, and international patient service requirements. • Drive continuous improvement initiatives to enhance service quality and patient satisfaction.
2) Job Requirements Education
• Bachelor's degree in Healthcare Management, Business Administration, Marketing, Tourism, or a related field. • Master's degree (MBA, Healthcare Management, Public Health, or equivalent) is an advantage.
Experience
• Minimum of 8–10 years' experience in healthcare management, health tourism, international patient services, business development, or a related field. • At least 5 years in a senior leadership or managerial role. • Demonstrated success in developing international markets and strategic partnerships. • Experience in hospital operations or medical tourism programmes is highly desirable.
Skills and Competencies
• Strong strategic planning and business development capabilities. • Excellent leadership, negotiation, and stakeholder management skills. • Strong knowledge of international healthcare and medical tourism trends. • Outstanding communication and presentation skills. • Financial planning and budget management experience. • Project management and organisational skills. • Data-driven decision-making and analytical capability. • Cultural awareness and ability to work with international clients. • Fluency in English is required; additional languages are an advantage.