About this role
GENERAL DESCRIPTION
• Accountability for ensuring efficient patient flow within the ward or unit by delegating tasks, supervising staff, and collaborating with healthcare providers to provide high-quality care and ensure smooth operation.
JOB DESCRIPTION ORGANIZATION AND MANAGEMENT
• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.
• Establish clear directions for the nursing team to ensure evidence-based practice.
• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
• Plan, implement, and evaluate nursing facilities and services.
• Review and analyze the nursing statistics, performances, activities, improvements, and achievements.
• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
• Plan and set regular staff meetings to disseminate and discuss issues in nursing services.
• Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees.
• Evaluate patient charges for completeness and charge accordingly. HUMAN RESOURCE AND DEVELOPMENT
• Prepare the recruitment and retention plan for nursing staff in the unit.
• Plan and implement a structured orientation program for newly recruited nursing staff.
• Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.
• Monitor and Conduct reviews of staff appraisals.
• Establish a mechanism to privilege specific procedures for nurses in their respective services.
• Maintain comprehensive personal records for all staff.
• Identify and provide supervision and guidance to the staff as needed.
• Engage in research initiatives and advocate for quality improvement through evidence-based practice.
POLICIES AND PROCEDURES
• Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.
• Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands.
• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
• Control and maintain regular management of drugs aligned with hospital policies and procedures.
• Maintain confidentiality of patient’s personal and medical history.
FACILITIES AND EQUIPMENT
• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.
• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
• Plan the service budget, including the purchase of new items.
• Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.
SAFETY AND QUALITY IMPROVEMENT ACTIVITIES
• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.
• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. MSQH and JCI.
• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.
MANAGEMENT OF INTENSIVE CARE UNIT AND ACCIDENT & EMERGENCY SERVICES
• Overall in-charge of ICU operations with extended supervisory oversight of Accident & Emergency (A&E) services, supported by the Assistant Unit Manager (A&E), ensuring effective service delivery and continuity of care. • Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services. • Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement. • Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services. • Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services. • Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput. • Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E. • Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery.
JOB REQUIREMENTS
• Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services.
• Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement.
• Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services.
• Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services.
• Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput.
• Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E.
• Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery. Education:
• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse
• Post Basic qualification in Critical Care Nursing / Intensive Care Nursing recognized by Nursing Board Malaysia
• Minimum Bachelor’s Degree in Nursing; Master’s Degree in Nursing are preferred. Knowledge and Experiences:
• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience. Skills & Competencies:
• Leadership Program.
• Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties). Special skills are required.
• Proficient in writing and conversing in English and Bahasa Malaysia.
• Caring, honest, and responsible workers and team player.
• Basic financial knowledge.
• Microsoft Office literacy. Personal attributes
• Good leadership, interpersonal, and communication skills.
• Critical thinking, negotiation, and problem-solving skills. • Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency.
• Passionate and committed to patient-centered care and continuous quality improvement.
• High integrity, patience, and attention to detail.
• Be a positive and effective team leader.