About this role
Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world-class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity.
As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.
What you’ll do:
• Respond promptly to IT service requests, providing technical support in line with company guidelines. • Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds. • Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts. • Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution. • Install, configure, repair, and replace computers, peripherals, and software. • Assist users in understanding system operations and resolving common technical concerns. • Support meetings by assisting with audiovisual (AV) setup as required. • Facilitate basic IT training for new employees, including workstation and account setup.
Education & Experience:
• Associate degree in a relevant discipline and at least 1 year of professional IT experience. • Strong customer service focus and reliable work ethic. • Excellent organizational and time management skills, with high attention to detail. • Clear verbal and written communication, with strong interpersonal and collaborative abilities. • Broad understanding of computers, networks, and software troubleshooting. • Proficiency in Microsoft Office applications (Word, Excel, Outlook). • Ability and willingness to quickly learn new technology and software.
Preferred Education & Experience:
• Experience supporting Windows operating systems • Experience with hardware thoroughgoing and imaging/deployment tools • Knowledge of ticketing systems • Experience supporting remote users and VPN technologies
In-Office Requirement Statement: (On-Site) This role requires hands-on work on our products/collaboration with on-site teams, and will need to work on-site full-time in Bingen, WA.
Physical Requirements:
• Ability to lift 35 lbs.