About this role
Key Responsibilities
• Works closely with Agents, ensuring smooth loan processing, documentation and compliance.
• Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency.
• Reviews and process loans submitted by Agent locations ensuring completeness and accuracy.
• Acts as liaison between lending entities and Agent locations providing support and resolving queries.
• Assists in day-to-day operations.
• Identifies discrepancies in loan transactions, perform quality checks and escalate potential risks to appropriate teams/individuals.
• Addresses queries regarding loan process, transactions, etc.
• Suggest and implement enhancements to improve efficiency.
• Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.