About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.
If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!
Hours: Must be open to working 8pm - 6am shift or 5am to 3pm shift, fully in office, Monday - Friday
Occasional Saturday work incentivized at $50/hour in addition to your base salary
The ideal candidate will have:
• 2+ years’ experience in concrete dispatching. • An understanding of QC/QA for the ready mix concrete industry. • Knowledge of concrete production equipment, processes, and maintenance programs. • Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate. • The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods. • The ability to multi-task while being detail oriented. • Strong analytical and problem solving skills. • Union contract knowledge. • Excellent written and verbal communication skills • Authoritative figure who will lead drivers daily Duties include, but are not limited to:
• Answers incoming calls from our plants, our drivers, and our customers. • Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible. • Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page. • Efficiently schedule drivers to meet production demands. • Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws. • Maintaining radio contact and or phone contact with drivers. • Assist with driver recruiting and retention. • Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work) • As a Dispatcher, you will be responsible for providing quality customer service. • Perform other duties assigned, or assist others in their duties as needed.
This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!