About this role
Key Accountabilities:
• System & Process Delivery: Work closely with Business Units and IT partners on business requirement gathering, solution/functional reviews, and end-to-end delivery and testing. • Digital Transformation: Implement and support digital customer journeys to improve customer and employee experience. • Process Re-engineering: Collaborate with regional, country, and functional teams to design, re-engineer, and implement optimized operational solutions. • Operational Excellence: Ensure smooth operational rollout of new solutions and provide robust post-production support, tracking issues to closure
Key Responsibilities:
• Process Analysis: Re-engineer end-to-end processes and review operations solutions to identify efficiency gains. • Automation: Lead and implement the automation agenda to transform consumer banking operations. • Requirements Management: Conduct requirement gathering workshops; review and document requirement artifacts, functional specifications, and process definition documents. • Testing Coordination: Coordinate and ensure UAT test plans and test cases are executed strictly within the project schedule. • Issue Management: Provide post-production support, review production issues, and track them through to final closure. • Stakeholder Coordination: Maintain strong alignment with regional and country teams to ensure timely project delivery.
Requirements:
• Min Bachelor’s Degree or Diploma holder with 3-4 years of experience in business process improvement initiatives. • Strong project life cycle experience in the Financial Services Industry is preferred, specifically in Consumer Banking Operations – Secured Lending & Payments Product Knowledge • Bonus Skills: Prior experience with Functional Specification Documents (FSD), JIRA, and GenAI applications is considered a strong plus.
Core Competencies:§ Communication:
• Excellent oral and written communication skills with strong teamwork andinter-relationship capabilities. • Domain Knowledge: Sound knowledge of banking processes and technology. • Personal Attributes: Adaptable, disciplined, focused, organized, and systematic. • Technical Skills: Proven analytical skills and proficiency in MS Office (Word, Project, Excel, and PowerPoint).
Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time