About this role
Job Title Manager - FacilityJob Description Summary Job Description
BUSINESS LINE Integrated Facilities Management
REPORTING TO Operation Manager
A. Overall Facility Management
• Act as the single point of contact (SPOC) for all facility-related matters • Ensure smooth day-to-day operations across all services • Drive SLA/KPI adherence and continuous service improvement • Manage client expectations and deliver high service standards
B. Technical Services Management B.1 Operations & Maintenance
• Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety) • Ensure 100% compliance to preventive maintenance schedules (PPM) • Handle breakdown maintenance with minimal downtime • Monitor critical equipment performance and uptime B.2 Vendor & AMC Management
• Manage all technical vendors and AMCs • Ensure SLA compliance and performance tracking • Validate service reports, work completion, and invoices B.3 Compliance & Safety
• Ensure statutory compliance (electrical, fire, lift, etc.) • Conduct safety audits, risk assessments, and mock drills • Implement emergency response procedures
C. Soft Services Management C.1 Housekeeping (HK)
• Ensure high standards of cleanliness and hygiene • Manage manpower deployment, attendance, and performance • Conduct periodic quality audits and inspections C.2 Pantry / Cafeteria
• Oversee pantry operations and service quality • Ensure hygiene, food safety, and service excellence • Arrange training and continuous improvement initiatives
D. Team Management & Leadership
• Lead a team of technical staff, HK, pantry, Vendor management • Ensure adequate manpower planning, rostering, and backfilling • Conduct team training, performance reviews, and skill development • Drive discipline, motivation, and productivity within the team • Address grievances and ensure a positive work environment
E. Client & Stakeholder Management
• Build strong relationships with client stakeholders • Conduct regular review meetings and present performance reports • Handle escalations, complaints, and feedback effectively • Ensure alignment with client standards and expectations
F. Financial & Commercial Management
• Manage site budgets, OPEX, and cost control initiatives • Validate vendor invoices and billing accuracy • Identify cost-saving opportunities without compromising service quality
G. Reporting & Documentation
• Prepare daily, weekly, and monthly MIS reports • Maintain records for audits, compliance, and operations • Utilize CAFM/IWMS tools for tracking and reporting
3. Key Skills & Competencies
• Strong knowledge of MEP systems & facility operations • Expertise in managing soft services (HK, pantry, security) • Excellent team leadership and people management skills • Strong client handling and communication abilities • Knowledge of statutory compliance & safety standards • Financial management and cost control skills • Problem-solving and decision-making capability
4. Qualifications & Experience
• Bachelor’s Degree in Engineering (Electrical/Mechanical preferred) • 10–18 years of experience in Facility Management / IFM • Experience in managing corporate/commercial sites preferred
5. KPIs / Performance Metrics
• SLA/KPI adherence (uptime, service quality, response time) • Client satisfaction score • Compliance and audit performance • Budget adherence and cost savings • Team performance and manpower stability
INCO: “Cushman & Wakefield”