About this role
Job Title Facility Executive - Soft Services Job Description Summary Job Description Key Responsibilities 1. Housekeeping Manpower Management
• Monitor daily housekeeping manpower attendance across assigned stores. • Track absenteeism, shortages, replacements and manpower deployment. • Coordinate with housekeeping service providers for timely replacement of absent manpower. • Ensure adequate manpower availability as per approved deployment. • Maintain store-wise manpower records and attendance data. 2. Housekeeping Material Management
• Monitor availability of housekeeping consumables and materials at stores. • Track material stock, consumption and replenishment requirements. • Coordinate with vendors for timely delivery of required materials. • Identify shortages and ensure corrective action within defined timelines. • Maintain proper records of material requirements and deliveries. 3. Store Visits & Operations Monitoring
• Conduct regular store visits to monitor housekeeping standards. • Conduct store-wise briefings with housekeeping staff. • Communicate operational instructions, service standards and compliance requirements. • Monitor cleanliness, hygiene and housekeeping performance. • Identify gaps and ensure timely corrective actions. 4. Vendor Coordination
• Coordinate with housekeeping vendors/service providers for manpower and material requirements. • Follow up on manpower shortages, absenteeism and service deficiencies. • Monitor vendor performance against agreed service standards. • Escalate recurring or critical issues to the reporting manager. 5. Compliance & Reporting
• Ensure compliance with housekeeping SOPs and client requirements. • Maintain store-wise housekeeping trackers. • Track absenteeism, manpower deployment and material availability. • Prepare regular operational updates and reports. • Support audits, inspections and review meetings as required. Key Skills & Competencies
• Good understanding of housekeeping operations. • Strong manpower monitoring and coordination skills. • Good vendor management and follow-up skills. • Good communication and interpersonal skills. • Ability to manage multiple stores and operational requirements. • Basic knowledge of MS Excel and reporting. • Strong attention to detail and service quality. • Ability to work independently and handle operational escalations.
Qualification & Experience
• Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience. • Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred. • Experience in multi-location operations will be an added advantage. Key Performance Indicators
• Housekeeping manpower availability. • Reduction in absenteeism-related gaps. • Timely availability of housekeeping materials. • Housekeeping service quality and compliance. • Timely closure of operational issues. • Store satisfaction and vendor performance.
INCO: “Cushman & Wakefield”