About this role
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Cross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process. The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience. Position salary range is $55k to $65K. Responsibilities
• Receive and process incoming personal and commercial lines claims. • Input claim information accurately into agency management systems and carrier portals. • Document claim activity, communications, and status updates thoroughly and timely. • Contact insurance carriers to report claims and ensure proper claim setup. • Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation. • Monitor open claims and maintain regular communication to ensure timely resolution. • Assist clients with questions regarding the claims process and claim status updates. • Review claim documentation for completeness and accuracy. • Maintain electronic claim files and records in accordance with agency standards. • Support Claims Advocates and management with administrative and claim-related duties. • Prioritize daily workload to meet deadlines and service expectations. • Collaborate with account managers, producers, and agency staff to provide exceptional client service. • Develop knowledge of personal and commercial insurance coverages and claims handling practices. • Manage auto glass claims ensuring timely response and working with carriers on closure Qualifications Required
• Bachelor’s degree in business, Insurance, Communications or a related field. • Strong organizational and time management skills. • Excellent verbal and written communication abilities. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. • Strong attention to detail and commitment to accuracy. • Customer-focused mindset with a positive and professional demeanor. • Obtain adjuster’s license within the first 90 days Preferred
• Prior customer service, administrative, or insurance experience. • Interest in pursuing professional growth and a long-term career in the insurance industry.