About this role
Job Title: Snr Representative People Solution Centre_PT + EN C2 Job Description The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.Key Responsibilities:
• Prepare new hire related documentation and process employee lifecycle events. • Manage the administration of documents • Prepare weekly and monthly HR reports • Input employee data in the company’s information systems • Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies. • Focus on first time resolution by providing a high level of customer service and support • Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution. • Maintain excellent standards of integrity, professionalism and confidentiality at all times • Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed. Skills & Qualifications:
• Experience in a human resources administration, administrative or client support role • Fluent level of the Portuguese and English Language (C2 minimum requirement) • Proficient in the use of MS Office with special focus on Excel • Excellent customer service skills • Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment • Consistent on meeting SLAs and targets What we offer:
• Competitive salary • Initial and ongoing trainings to support your development • Opportunities for personal and professional growth • Rewards and recognition programs • Corporate Discounts • Great working environment
[INTERNAL ONLY] Requirements:
• 6 months in company with proven previous experience in targeted role OR 9 month in company • KPI Performance above Teams Average in the last 6 months • No absenteeism in the last 6 months • No disciplinary actions for the last 6 months • Languages PT C2 + EN C2
Location: PRT Work From Home - Direct Language Requirements:
Time Type: Full time