About this role
Our offer: - A varied and challenging role at a successful and financially stable company with a permanent employment contract - Opportunities for personal and professional growth in a dynamic, team-oriented environment - 30 days of vacation per year - Hybrid Work model (teleworking of up to 60%) - Company pension plan and long-term working time accounts - Free parking or subsidies for train tickets, company bicycle leasing - Subsidies for the canteen, corporate fitness program, and corporate benefits Your responsibilities: Application Operations - Support the day-to-day stability and functionality of the assigned SAP modules with main focus to an Add-on Workflow Tool and connected archive system through incident handling, problem analysis and timely followup. - Contribute to keeping business-critical application processes available and effective. User Support - Provide 2nd-level support for users and key users in the European countries, answer questions and help resolve functional issues within the assigned scope. - Ensure that support is service-oriented, pragmatic and well documented. Enhancement Implementation - Analyse service requests and smaller change requirements, prepare specifications and coordinate or implement approved changes. - Participate in testing and ensure that adjustments work reliably in the broader application context. Process Collaboration - Work with module experts, senior consultants and business stakeholders on process improvements and harmonised ways of working. - Help translate operational needs into workable application adjustments. Project Contribution - Participate in rollouts and application projects by supporting implementation, testing, user preparation and post-go-live stabilisation. - Contribute to consistent deployment of new or improved solutions across Europe. Documentation and Learning - Maintain relevant documentation and continue building expertise in the assigned modules and processes. - Escalate more complex or architecture-relevant issues appropriately and make use of senior support where needed. Your profile: - University degree or vocational qualification with relevant specialisation, or comparable practical background in IT and business applications. - Initial relevant professional experience in SAP application support, process-related IT work or a comparable role. - Strong IT-affinity and good understanding of business processes; willingness to deepen module expertise systematically. - Structured way of working, service orientation and ability to cooperate effectively with users, colleagues and service partners. - Good English skills; further language capabilities can be beneficial in the international environment. Homeoffice: Umfang: Nach Vereinbarung