About this role
Overview of Company
ARMA is a premium Brazilian Jiu Jitsu and wellness gym. Members gain exclusive access to world class Brazilian Jiu Jitsu coaches, state of-the-art amenities, a co-working space and coffee shop.
Purpose of the Role
The Café Manager is responsible for overseeing the day-to-day operations of the gym’s café, ensuring a high-quality food and beverage offering that enhances the overall member experience. The role combines operational management, team leadership, and customer service excellence, while maintaining high standards of cleanliness, efficiency, and compliance.
The role includes Duty Manager responsibilities to support the smooth, safe, and efficient day-to-day operation of the gym.
Key Responsibilities and Duties
Customer Experience & Service Delivery
Ensure consistently high standards of service for all members and guests
Create a welcoming, social café environment that enhances the overall gym experience
Handle customer feedback and resolve complaints professionally and efficiently
Operations & Performance Management
Oversee daily café operations, ensuring smooth and efficient service
Monitor sales performance and identify opportunities to drive revenue
Deliver the budgeted café sales figures
Deliver the budgeted café margins through effective cost control and pricing
Maintain optimal stock levels and minimise waste
Manage and enforce stock control and delivery processes
Investigate and resolve stock discrepancies before reporting findings to the Managing Director
Team Leadership & Development
Recruit, train, and supervise barista team members
Set clear expectations and maintain high performance standards
Provide ongoing coaching and support to develop team capability
Lead by example with a hands-on approach during busy periods
Stock, Suppliers & Product Management
Manage deliveries, stock control, and supplier relationships
Ensure suppliers deliver quality products within agreed cost margins
Review current market trends and customer preferences
Identify and propose new menu items for approval by the MD
Compliance, Hygiene & Facilities
Ensure full compliance with food hygiene, health and safety, and company policies
Maintain a clean, safe, and well-organised café and storage areas
Oversee equipment maintenance and report any issues promptly
Administration & Systems
Ensure all administrative tasks, including invoicing, are completed accurately and on time
Maintain and update systems with current pricing and product information
Keep accurate records of stock, deliveries, and financial performance
Provide clear reporting and explanations to the MD where required
Duty Manager Responsibilities
Take overall responsibility for the building during your shift, ensuring the building is safe, secure, and operating efficiently.
Manage the opening and closing of the facility, including setting and disarming alarm systems and following all security procedures.
Monitor and manage building systems, reporting any faults or maintenance issues promptly.
Complete incident reports accurately and in line with company procedures.
Conduct routine risk assessments and support the implementation of health and safety measures.
Record and monitor temperatures and operating conditions of fridges, freezers, plunge pools, saunas, and other facilities, ensuring all checks are completed in accordance with company procedures.
Escalate any health, safety, maintenance, or operational concerns to the appropriate manager in a timely manner.
Ensure compliance with all company policies, health and safety regulations, and operational procedures.
5 years previous experience of running and growing a cafe/F&B business, experience of opening other branches is preferable.