About this role
Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.
The Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success.
Key Responsibilities
Customer Enablement & AdoptionPartner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success
Translate customer business requirements into scalable technical solutions within Salesforce and related systems
Guide customers on best practices for configuration, automation, and system design to maximize product value
Support customer health initiatives by identifying technical risks and proactively driving resolution
Salesforce & Technical OwnershipConfigure and optimize Salesforce objects, fields, flows, validations, and automations
Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)
Troubleshoot complex technical issues related to data integrity, performance, and system behavior
Maintain technical documentation including solution designs, configurations, and integration diagrams
Cross-Functional CollaborationAct as a technical liaison between customers and internal Product, Engineering, and Support teams
Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities
Support pre-renewal and expansion efforts by validating technical feasibility and scalability
Value & OutcomesHelp customers achieve defined success metrics and ROI through technical enablement
Participate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment
Identify opportunities for automation, optimization, and technical expansion
QualificationsPrior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required
Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role
Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)
Be an active learner
Ability to manage multiple customers' task prioritization (i.e. holistic approach)
The desire to dive head first into an early-stage technology environment
Excellent communication, interpersonal, email and organizational skills
Attention to detail
Highly Accountable
Time management with respect to managing multiple projects at once
Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
Positive and Inquisitive Attitude
Ability to provide technical solutions for medium to high complexity projects
Thrives on tackling challenges
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.
Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.