About this role
The Quality Assurance Engineer is responsible for ensuring the reliability, accuracy, and performance of J.S. Held’s enterprise applications by designing and executing comprehensive testing strategies. This role plays a key part in reducing operational risk, improving user experience, and ensuring the consistent delivery of high-quality solutions across integrated systems.
As an early member of J.S. Held’s growing hub in Delhi, India, this individual will join a newly expanding team and have the unique opportunity to help shape quality assurance practices, contribute to operational excellence, and support the development of a high-performing regional presence. Working alongside other new hires, this role will play an important part in establishing processes, fostering collaboration, and building a strong foundation for the hub’s continued growth and success.
Key Responsibilities
Test Strategy & Planning
Develop and execute QA strategies for enterprise applications and integrationsDefine test plans, test cases, and acceptance criteria aligned to business requirementsPartner with Product Managers and Business Analysts to ensure adequate test coverageTake ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiativesBring a Builder Mindset and take ownership in establishing and enhancing QA methodologies, processes, and governance practices, demonstrating a proactive and self-directed approach to quality assurance initiativesTest Execution & Automation
Perform functional, regression, integration, and user acceptance testing supportBuild and maintain automated test scripts where applicableValidate accuracy of workflows across time, expense, billing, and project systemsDemonstrate a hands-on, results-oriented mindset with the ability to independently identify quality risks, drive testing activities, and deliver solutions with minimal supervisionPerformance Testing Competency
Design and execute non-functional testing including performance, load, and reliability validationValidate system behavior under failure conditions (timeouts, API errors, downstream failures)Manage test environments and coordinate test data setup across systems
• Ensure test data accuracy, completeness, and alignment with production scenarios Perform API testing including request/response validation, schema verification, and error handling scenariosValidate authentication, authorization, and data exchange patterns across integrationsExecute release validation, including smoke testing and post-deployment verificationValidate rollback procedures and ensure production readiness prior to releaseCollaborate effectively with globally distributed teams and stakeholders across multiple time zones to support testing, release, and project commitmentsMaintain schedule flexibility, when required, to accommodate meetings, testing activities, and critical project milestones involving team members across different regions and UTC time zonesDefect Management & Resolution
Identify, document, and track defects through resolutionCollaborate with engineering and product teams to prioritize fixesEnsure releases meet defined quality and performance standardsIntegration & Data Validation
Validate end-to-end workflows across multiple interconnected systemsEnsure data integrity across ERP, workflow tools, and reporting platformsSupport testing of APIs, data pipelines, and system integrationsContinuous Improvement
Identify recurring issues and recommend improvements to reduce defectsContribute to QA best practices, standards, and documentationSupport enhancements to release management and testing processesAct as Player/Coach, mentor, and support team members in developing QA and testing skills, promoting best practices and fostering a quality-first mindset across the teamContribute to building and maturing the organization's QA processes, standards, and testing frameworks through a proactive and continuous improvement approach Bachelor’s degree in Computer Science, Engineering, or related field8+ years of experience in Quality Assurance or Software TestingExperience with enterprise applications, ERP systems, or multi-system integrationsFamiliarity with test automation tools (e.g., Selenium, Playwright, or similar)Experience with test case management and defect tracking tools (e.g., Azure DevOps)Strong analytical skills and attention to detailPreferred Attributes
Experience in professional services or consulting environmentsUnderstanding of Agile/Scrum development methodologiesAbility to work across distributed teams and complex system landscapes Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.
Our flexible work environment allows employees to work remotely, when neededMedical, Dental, and Vision InsuranceCommuter BenefitOther Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.
Please explore what we’re all about at www.jsheld.com.
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you are an individual with a disability and would like to request for a reasonable accommodation, please email [email protected] and include “Applicant Accommodation” within the subject line with your request and contact information.
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