About this role
SCOPE OF POSITION:
The Routing Supervisor’s primary role is to oversee the day-to-day operations of the Routing Department. She/he is responsible for directly supervising the routing staff at the guidance of the Director of Routing. This includes monitoring routes that are issued to ensure compliance with company policies, efficiency, and focus on customer satisfaction. Oversee staff decisions and provide training and coaching of Routing Coordinators. Emphasize a customer-focused approach and a positive work environment that stresses collaboration with other departments to improve operations. Develop and utilize KPI reporting to identify process improvement opportunities and work with Director of Routing to implement necessary changes.
ESSENTIAL JOB FUNCTIONS:
Primary supervisor for all Routing Coordinators in the course of daily operations. “Work the floor” daily to monitor operations and ensure customer delivery expectations are metInitial point of contact for Routing Coordinators seeking guidance on their routing decisionsCoach, train, and mentor Routing Coordinators on the routing process and related company procedures to develop and grow the departmentIdentify re-routing needs based on seasonality changes and input from Routing Coordinators. Schedule re-routes accordinglyWork with the Director of Routing to oversee re-routes and coach Routing Coordinators on the process to allow them to take greater ownership of “their” districtsAssist Director of Routing and Business Analyst in the development of standards and metrics to be used to guide routing decisions and evaluate routes/staff. Utilize these standard metrics to track the progress of the departmentIn conjunction with Director of Routing develop and maintain route standards based on company identified metrics for evaluation of routes being issuedConduct regular audits of routes issued to identify opportunities for improvement and provide Routing Coordinators with feedbackAid in the development of SOP manuals for the Routing DepartmentFoster a positive attitude and teamwork within the Routing Department and with other PPE departments/divisionsFill in as primary point of contact for field staff when their primary Routing Coordinator is not availableField customer calls with routing related concerns when Routing Coordinators are not available or a supervisor is requiredReview exception reports to insure proper corrective action is being takenReview problem accounts to ensure they are being appropriately prioritized and improve serviceAlong with Director of Routing conduct regular staff meetingsMonitor the shared PPE Dispatch inbox to make sure customer concerns are addressed in a timely manner by Routing CoordinatorsAid operations staff in identifying depot needs and locationsAssume primary routing duties for a district, as neededTake on Routing Coordinator duties to cover for staff on vacation, sick, etc.Complete special projects as assigned by Director of Routing
POSITION REQUIREMENTS:
Bachelor’s degree or equivalent experience
Certified logistics expert (ASTL, SOLE, or equivalent)
Analytical background and experience developing KPIs
Routing and dispatching experience
Proven track record in a supervisory role
Strong communication skills and team oriented approach
General Computer knowledge including Microsoft Excel ®, Map Point ®, and Outlook ®
Knowledge of routing & logistics software is preferred