About this role
Roles & Responsibilities:
Manage large number of incoming & outgoing callsIdentify and assess the customer needs to achieve customer satisfactionTake orders from the customer over the callsCommunicate and coordinate with other colleagues as and when necessaryAcknowledge and resolve customer complaints within time limits, take follow upsBuild sustainable relationships with customers through open and interactive communicationManage and update company database and customer relationship management systems (CRM)
Desired Qualifications:
Excellent communication & presentation skillsGood listening & problem-solving skillsGood interpersonal & multi-tasking skillsFamiliar with CRM system & practicesAbility to handle pressure and meet deadlinesAny graduate/diploma with good knowledge of Word, Excel, Emails.Preference will be given to candidates with prior experience in customer support and from Indore Working Conditions:
1. 6 days in a week
2. Timing - 9:30 am to 6:30 pm(Office Timings)
3. No travelling will be there