About this role
This role is part of a team of Specialists responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys (JB Hi Fi Group). Working closely with the 3rd party Reverse Logistics providers, you will provide support with a strong customer focus to JB Hi-Fi & The Good Guys stores, Buying, Inventory, Finance Teams & Supplier partners to ensure optimised outcomes.
*Please note, this role will be required to work a Tuesday to Saturday Roster*
Support stores & to administrate returns related tasks (transport of goods from stores Nationally for consolidation at 3PL warehouse, processing of faulty goods, Sale or Return programs, store back of house initiatives)Provide exceptional customer support to the JB Hi Fi Group store network/teams to support the return of goods, (faulty, Sale or Return, Warranty or otherwise) from stores to the JB Hi Fi Group’s 3rd party Reverse Logistics Provider.Support stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse, reporting of non-compliance (COR, damaged product, packaging standards, goods labelling, etc.).Assist with in-transit related stock issuesGeneral database maintenance and updatesLiaise with suppliers/repair agents regarding customer repairs.Work with Suppliers to action queries/issues in a timely manner Preferred Experience
Demonstrated ability to communicate with a wide range of internal & external stakeholders.Strong verbal and written communication skillsRetail based experience ideally in Consumer ElectronicsPossesses a working understanding of Australian Consumer LawStrong systems literacy, including understanding of working directly with transactional systems & ticketing systems.Intermediate level skills in Microsoft Office Suite, especially ExcelTask, timeline and process focusedCompetencies
Customer Focus - Does everything through the eyes of the customerManages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsAction Oriented - Takes on new opportunities and tough challenges with urgency, energy, and enthusiasmOptimises Work Processes - Creates the most effective and efficient processes to get things doneCollaborates - Builds partnerships and works collaboratively with others to meet shared objectivesDemonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!