About this role
Display your technical prowess and patience to troubleshoot critical issues under pressure Spot opportunities for automation Hone your multitasking skills between tickets and client projects Maintain documentation and SOPs for your clients Examine your clients' metrics to improve SLAs, QoS, MTTRs Wonder where the day went because time flew by Encounter multiple fires that need putting out Spot opportunities for automation Hone your multitasking skills between calls and tickets Create, deploy, and manage virtual hosts using VMware Troubleshoot performance issues within the application, web and database tiers Wonder where the day went because time flew by
BA/BS in Computer Science or related field, or equivalent experience Very strong Linux/Unix/Solaris Admininstration and troubleshooting skills including: Job control, soft and hard links, distinctions between the kernel and the shell, shell scripting Strong networking troubleshooting ability Solid ability to write scripts in some administrative language (Perl, bash, sh, etc) Knowledge of web servers, security, DNS, filesystems A love for facing the unknown on a daily basis Excellent interpersonal, verbal and written skills, along with outstanding customer service skills Must work well on a team and have a desire to learn new ideas and technologies Ability to multi-task on several projects at the same time Ability to own projects, proactively driving them to completion within timelines Yearning to grow your skills, knowledge and career!