About this role
Responsibilities • Perform Move/Add/Change/Delete requests on CUCM, CUC, CME (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.) • Provide exceptional customer service remote support to our managed services partners and clients • Monitor for requests and alerts and using IPcenter
Required Expertise • Good understanding of IP networking, IP addressing/subnetting • Well versed with Cisco Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection • Basic understanding of Cisco IOS (basic configuration of Cisco routers and switches) • Experience using ticketing systems (such as Remedy, Track-it) • Capable of thriving in a fast paced environment and passion for learning • Ability to develop and articulate a congruent troubleshooting strategy • Cisco certifications are preferred (CCENT, CCNP, CCNA, CCNA-Voice)
**Fluency in French and/or Spanish preferred***