About this role
Responsibilities • Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise • Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones
Required Expertise • CallManager/Unified Communications Manager 4.x through 6.x o Unity 4.x/5.x o CallManager Express/Unified Communications Manager Express o Unity Express o Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP • Ideal candidate must have a strong background in traditional IP Networking • Strong networking background o Understanding of network operations at Layer 2 and Layer 3 o Understanding of major routing protocols o Understanding of fundamental network technologies (VPNs, NAT, etc.)
Desirable Expertise • Cisco IPCC/ICM Enterprise • Cisco IPCC/UCC Express • Cisco Voice Portal • Administrative experience with Windows and/or Linux/Unix operating systems • Experience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)
Qualifications • Bachelors degree in relevant technical discipline or equivalent professional experience is preferred • Cisco certifications are preferred (CCVP, or equivalent) • Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting. • Must have the ability to manage multiple projects within the established scope, budget and timeline • Requires complex problem solving abilities with experience in performing root cause analysis Benefits • Competitive Base Salary • Monthly Bonus Plan • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(K) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transportation • Paid Time Off
This position is also open in NYC