About this role
Ensure absolute quality standards of technical & business service deliveryProvide direct project/account oversight and management.Advocate client service requirements and “outside in” perspective.Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resourcesSupport direct management in other business and operational development initiatives, as requiredThis role is a hybrid of sales engineering, engagement management, service delivery, operations and network engineering. You will be hands on and operational. Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)Minimum of 5-8 years hands-on technical experience in one or more domains requiredMinimum of 2-3 years in a business-oriented role, such as technical project management or IT lead requiredFlawless oral and written communication skills a mustStrong organizational skills requiredExceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.In-depth experience and knowledge of business-driven technology solutions requiredPassionate about their work, their company, and their career.Absolute accountability: points to nobody but themselves for their success and their failures.Experience in managed services strongly preferredFunctional knowledge of the below domains, with expertise in at least two, required.Special consideration for generalist technology backgrounds.Data NetworkingStorage ManagementUNIX Systems Administration (Solaris, Linux, AIX, etc.)Windows AdministrationMessaging PlatformsDatabase Administration / ArchitectureApplication ProgrammingApplication ManagementDatacenter managementIP TelephonyTechnology Management Standards, such as ITIL, ISO, eSCMProcess methodologies highly desired (Six Sigma, Prince2, PMBOK)Network & System SecurityTechnology Business Management PrinciplesFormal project management training a plusBusiness-case, proposal, and technical writing skills desired Benefits
Competitive Base SalaryMedical Insurance, Dental Insurance and Vision CareLife InsuranceShort Term and Long Term Disability Insurance401(K) PlanFlexible Spending Accounts: Health Care, Dependent Care, TransportationPaid Time Off Bank