About this role
Primary Function of Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job Duties
Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centersLead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participantsConduct surveys to gather data and measure program effectivenessAct as subject matter expert for internal projects, as neededNew product developmentTraining material/ protocol developmentTraining research initiativesWork with the Training team in a creative, dependable, and flexible manner to improve existing training programsTrain the sales force to conduct in-services and system technology skills development activities with customers on new and established productsOccasional support of the da Vinci® System in a hospital operating roomSupport da Vinci® Surgical System troubleshooting and maintenance at the training centerManage training center logistics, inventory and training calendarsMaintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories Support positive relationships between external training center personnel and ISI managementContribute to the organization’s quarterly goal achievementsDevelop competency in the following:da Vinci® System Technologyda Vinci® System applications and advanced technologyOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologiesRequired Skills and Experience
High capacity and excellent problem-solving skillsSolid organizational skills and ability to operate independentlyProfessional work ethicSolution orientedExcellent oral and written communication skillsStrong interpersonal skillsHigh capacity to learn in a fast-paced environmentCommitment to self-developmentAbility to work in a team environmentAbility to be flexible with hours of operationAbility to travel up to 40%#LI-Hybrid
Required Education and Training
Minimum education: Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or EducationWorking Conditions
Ability to sit or stand for multiple hours.Preferred Skills and Experience
Knowledge of adult learning principlesMedical-device experienceProfessional Training experienceClinical and/or operating room experience Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.