About this role
The most important criteria for joining our support team is:
Firm grasp of how the web works, networking, and software productsWritten and verbal skillsExcellent phone mannerWillingness to work in different shifts Time management and quick learningSome technical skills that would be particularly useful:
Knowledge of Windows, XP, Vista and browser support issues Knowledge of DNS, TCP/IP and other networking concepts Knowledge of HTML is a plusWe are very interested in individuals who have a track record of finding creative solutions to unique problems in the past, and those who will thrive in challenging situations.
What will you be doing?
The support team at Talview is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers from different geographies very seriously. We feel their joy. We feel their pain. Are you up for the challenge?
Qualification: BTech/BSc/BCA/BBA
Additional responsibilities include:
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as requiredLocation: HSR, Bangalore