About this role
Multiple Locations: Washington DC, Yorktown, VA, Portsmouth, VA, Elizabeth City, NC and Martinsburg, WV.
Required - Active Secret Clearance
Perform service desk functions in a dynamic, geographically diverse environment, including restore service interruptions, escalate problems IAW approved escalation procedures, fulfill user requests, troubleshoot and fix workstations issues. Use Remedy ITSM tool suite to provide problem management and resolution,, provide input to content in SharePoint, and support "request for change" process. Candidate is responsible for account management (create new accounts, unlock/disable/enable accounts, unlock.enable client devices, de-provision accounts, Responsible to support enterprise backups, manage distribution lists, support and validate patch management, file restoration
Responsibilities
Manage trouble tickets in RemedyAccount managementPermission and access managementProvide email and mobile device supportSupport virtual desktopSupport user transfersSupport hardware and software configuration, operation/use and troubleshootingProvide Tier I/II support to usersProvide system administration supportQualifications
Associates degree in technical field3+ years experience in service deskExperience with Remedy, Windows server domain (physical and virtual), LAN/WAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)Effective written and verbal communicationAbility to provide professional, courteous support to customersSec+ certificationUS Citizen and Secret clearance... All your information will be kept confidential according to EEO guidelines.