About this role
Train and coach employees on procedures related to the software via in person, videoconference, and webinarBecome a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are madeIdentify and suggest opportunities for operational and product improvementsLiaise between business and technology team members with customer-facing responsibilityReview and follow up internal tickets, tasks, and special projects as assigned by managementProvide project status updates as neededParticipate in software testing as improvements are madeAccountable for projects assigned by senior management related to training customers on softwareCreate training manuals for all customers The understanding of actual clinical flow & implications of workflows (and solutions)Previous physician practice management system (PMS) / electronic health record (EHR) software experienceUnderstanding of RCM workflowsProficient in Microsoft OfficeKnowledge in process data analysis and business processesGood communication skills with experience developing and managing customer relationshipExcellent analytical skills and ability to learn quicklyHigh motivation and desire to do whatever it takes to help our company succeedGood project management skillsExcellent problem-solving skillsAbility to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative Job Type:
Full-time#LI-RemoteExperience:
2-3 year's work experienceEducation:
Bachelor’s Degree preferredAll your information will be kept confidential according to EEO guidelines.
eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.