About this role
What you'll be doing
As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.
Supporting Practitioner Accreditation
You'll coordinate and deliver a seamless accreditation experience by:
Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmesCommunicating confidently with learners before, during, and after accreditationSupporting both public and private accreditation programmesMaintaining systems and platforms including D365, Zoom, and operational tracking toolsWelcoming newly accredited practitioners and helping them engage quickly with the wider Insights communityDriving Practitioner Retention
You'll play an important role in maintaining strong practitioner relationships by:
Managing Annual Licence Fee (ALF) renewals across the regionWorking closely with Sales Account Managers and Customer Success colleagues to maximise renewal successProactively engaging practitioners who may be at risk of leaving the communityDemonstrating the value and benefits of ongoing accreditation and licensingSupporting practitioners through organisational or career transitions to help them remain connected to InsightsContributing to Commercial Success
You'll help strengthen regional performance by:
Monitoring accreditation participation and renewal trendsIdentifying risks, opportunities, and areas for improvementSharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teamsSupporting initiatives that improve practitioner engagement and long-term retentionContributing to a collaborative global Customer Success functionDelivering Operational Excellence
You'll also:
Maintain accurate CRM records and reportingSupport finance administration activities including purchase orders and invoicingEnsure data accuracy across all practitioner recordsIdentify and implement process improvements that enhance both efficiency and customer experience What we're looking for
We're interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast-paced, collaborative environment.
You'll bring:
Fluent Danish and English language skills, both written and spokenStrong organisational and coordination abilitiesExperience in administration, customer success, event delivery, learning and development, or a related fieldExcellent communication skills with the ability to build strong relationships across a variety of audiencesConfidence using CRM systems, Microsoft Office applications, and virtual delivery platformsA proactive approach to problem-solving and continuous improvementStrong attention to detail and a commitment to delivering high-quality workAn interest in using data and insights to improve customer outcomesHow you'll show up
At Insights, we're guided by our values and are looking for someone who:
Puts customers and practitioners firstBuilds trust through warm, professional communicationIs proactive, curious, and solutions-focusedCollaborates effectively across teams, functions, and geographiesUnderstands the link between customer engagement and commercial successEmbraces change and actively seeks opportunities to improve Why join Insights?
At Insights, you'll join a global organisation with a clear purpose: helping people understand themselves and others better to create more successful workplaces.
In return, you'll enjoy:
Meaningful work with a positive impact on people and organisationsA supportive and collaborative cultureOpportunities to learn, grow, and develop new skillsExposure to a truly international community of practitioners and colleaguesThe chance to contribute to the continued success of one of the world's leading people development organisationsEveryone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/