About this role
Diagnose faults on workstations, peripherals, and office equipment.Install and configure Windows/macOS systems in compliance with IT policies.Maintain equipment (printers, video conferencing, digital displays).Coordinate with the Hardware Asset Management team for repairs and replacements.Prepare workstations and access for new employees.Train users on essential tools and IT best practices.Assist with VPN access issues, MFA, and network connectivity.Create and manage guest Wi-Fi accounts and secure access.Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).Document resolution steps to ensure traceability.Escalate complex incidents to specialist teams.Proactively communicate about outages and service interruptions.Write guides and FAQs for users.Identify recurring issues and propose solutions to reduce incidents.Collaborate with IT teams to optimise processes.Additional information:
Flexible working hours, occasional on-call duties.Occasional remote work possible.This position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply.
2–5 years of experience in IT support, helpdesk, or technical support rolesBachelor’s degree in IT or equivalent practical experienceSolid knowledge of Windows and/or macOS environmentsHands-on experience with hardware and software troubleshooting for end-user devicesFamiliarity with Active Directory and user account managementBasic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshootingExperience working with ITSM tools such as JIRA or ServiceNowExposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plusStrong communication skills and a service-oriented mindsetAbility to work independently, prioritise tickets, and manage multiple requests effectivelyCommunicative Dutch and strong English communication skills required 7-month contract with the possibility to extend.Holiday allowance and 25 vacation days per year.Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.