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Customer Proposition Development Manager, APAC @ Informa Group Plc.

SGOnsiteFull-timeJob reference REF23596L
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About this role

This role focuses on developing and testing new commercial models for the APAC market, specifically targeting customer segments not currently served by existing commercial models. The position is accountable for systematically developing, testing, and planning the scale-up of propositions that will drive sustainable revenue and profit growth from APAC customers.

Additionally, this role will lead special projects that support editorial excellence and strengthen academic partnerships within the publishing industry, ensuring T&F maintains its position as a trusted partner to the academic community across the APAC region.

Reporting directly to the SVP Asia Pacific, with a dotted line to the VP Academic Partnerships, and based in Singapore, this role will blend strategic, commercial, financial, technology, and marketing insight with direct customer engagement to understand regional needs and drive revenue growth across the Asia Pacific addressable market.

Closing Date: Applications will close on 31st October 2026

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you will be doing:

Market Analysis & Customer Insight

Systematically review B2B customer groups in the APAC region not currently served well by existing commercial modelsPrioritize customer segments for investigation in conjunction with the SVP Asia Pacific, VP Academic Partnerships and regional leadership teamsEngage directly with representative samples of prioritized groups to understand their perception of value, impact, willingness to pay, and view of T&F's products and servicesCombine customer insight with APAC market research to provide comprehensive views of regional opportunitiesProposition Development

Work with regional Commercial, Marketing, Editorial and Central Finance teams, as well as the Technology team where relevant, to design specific propositions for APAC customersEnsure propositions meet customer needs in a profitable and scalable way for the regionDevelop business cases that demonstrate potential for sustainable revenue streams in our Asia Pacific marketImplementation & Testing

Deploy propositions to pilot groups within APAC, then to wider beta testing groups, and subsequently to all customers in the segmentWork with regional Commercial and Marketing teams, and with outsourced resources like telesales/telemarketing teams or commercial partnershipsManage and deliver agreed outcomes and regional targetsAPAC Special Projects

Support the development of regional content strategies that align with academic priorities and emerging research trends in APACFacilitate knowledge exchange programs, workshops, and events that position T&F as a thought leader and trusted partner in the academic communityIdentify opportunities for collaborative publishing initiatives, open access models, and innovative content formats that serve the evolving needs of APAC researchers and institutionsWork with editorial teams to pilot new workflows, technologies, or processes that improve efficiency and author/editor experienceStakeholder Management

Ensure the SVP Asia Pacific, VP Academic Partnerships and relevant leadership teams remain informed and aligned with prioritization and outcomesEnable successful revenue streams to transition to teams that will permanently be responsible for the revenue as they scale upCollaborate across APAC regions and functions to drive proposition successBuild and maintain strong relationships with key academic stakeholders, including university leadership, research administrators, and scholarly society representatives

What we're looking for:

Knowledge of customer and market segments that a publishing company can provide value to, with specific understanding of APAC market dynamicsBackground in sales, marketing, strategy, or proposition developmentStrong communication skills, both influencing and listening, with ability to work directly with customersSolid commercial awareness, particularly around revenue and profit dynamicsStrong project management and planning skillsWillingness to innovate, work across APAC regions and functions, and take calculated risksExperience working in the APAC academic publishing or education sectorUnderstanding of regional cultural and business nuances across APAC marketsExperience with commercial partnerships and outsourced sales models in AsiaKnowledge of editorial processes, peer review systems, and academic publishing workflowsEstablished network within the APAC academic and research community At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

An excellent work/life balance with a fantastic, flexible working culture20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday4 paid volunteering days each yearUnder the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expenseEmployee assistance programme – offering 24/7 well-being supportPerformance bonusShare Match – plan that matches every company share purchased with two free sharesAnnual health screening, optical and dental careLocation:

This role is only open to candidates in Singapore, you must have the right to work and live in Singapore.The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Singapore office, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. Relocation support is not provided for this role.We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Ivy Ma. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Skills

SalesMid-Senior LevelPublishing

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