About this role
The Order Management Specialist is accountable for managing customer relationships, through phone and email communication, while maintaining a professional attitude to add value to the customer’s experience. Must be able to multi-task and be well organized to tackle ongoing problems and tasks in a fast-paced environment. The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary.
As an Order Management Specialist your role will take on many exciting and rewarding opportunities that will enhance our customers experience when it comes to aiding all of INFICON's products! In this role you will be working on the following roles and duties:
Enter and process all incoming orders, process credit memos and returns, credit card orders
Completing freight, international shipments, Consolidation shipments
Answering to customer calls via phone and/or email with a professional demeanor and replying in a timely manner
Be a part of a project team that assists new and existing operational topics to help further enhance our customer's experience
Bring new ideas and process and be open to change while embracing new technologies and processes
Provide excellent troubleshooting when a circumstance arises that needs resolution for customers and internal departments
Must have excellent relationship-building and professional demeanor
Professional communication via email, phone and in person
Requirements
1+ years of experience in an Order Processing Customer Service role
Proficiency in Microsoft Office suite (including Word and basic Excel)
Preferred Requirements
SAP or other software platforms
Excellent computer know-how.
The expected salary range for this position is between $45,000 and $55,000 per year. The actual compensation will be determined based on experience, location, and other factors permitted by law. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule).
INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.
INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!
INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact [email protected].
INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.