About this role
Field Service & Technical Support
Deploy, install, and configure FabGuard monitoring systems across multiple tool groups (Etch, CVD, PVD, Litho, etc.)Provide on-site troubleshooting and technical support for FabGuard software, hardware, and data acquisitionDiagnose and resolve Windows system issues; perform PC installation, configuration, and cablingCreate recipes and data analyses using FabGuard for Fault Detection and Classification (FDC)Deliver customer training on INFICON products; identify improvement opportunities and new application areasProvide written and oral feedback on applications, process optimization, and installationsData Acquisition & Systems Integration
Configure and maintain data acquisition parameters between FabGuard and connected systemsSupport integration projects involving industrial protocols (OPC-UA, SECS/GEM, TCP/IP, etc.)Test and validate software updates; troubleshoot connectivity issues and data discrepanciesStakeholder & Site Coordination
Serve as on-site point of contact for our customers' teams across multiple fabsCoordinate with out customer' teams (process engineering, equipment groups) on equipment readiness and logisticsReport site status and escalate risks to INFICON EMEA and US managementReporting & Process Improvement
Contribute to regular site status updates; identify and propose process improvementsKnowledge Transfer & Training
Train our customers and contractor teams on FabGuard procedures; document site-specific configurationsProvide cross-coverage support to other field colleagues as needed Technical diploma or degree in electronics, automation, industrial systems, or equivalent professional experienceSolid working knowledge of Windows operating systems, including installation, configuration, and troubleshootingStrong understanding of semiconductor manufacturing processes and OEM equipment, including lithography, PVD, and CVD technologiesBasic knowledge of vacuum pump and abatement system operationDemonstrated ability to test and validate software in industrial and manufacturing environmentsComfort working in cleanroom environments and compliance with all cleanroom proceduresExcellent communication and interpersonal skills with ability to engage directly with customer stakeholdersPrior experience in semiconductor fabrication environments is preferredFamiliarity with industrial protocols (OPC-UA, SECS/GEM, Modbus TCP) is a plusFluent in English, both written and spoken; additional languages are an asset INFICON offers a dynamic work environment that promotes diversity, equality, and inclusion. Our respectful, innovative, and vibrant corporate culture is evident in everything we do and how we do it.
What can you expect from us?
Smart and friendly colleagues who value team spirit, a positive attitude, and reliability - and who always make sure there’s plenty of fun to be hadOpportunities to share bold ideas and contribute creativelyFlexible work hoursCompetitive salary, excellent benefits, plus profit sharingOpportunities for continuing education and professional developmentCelebrating successes together and dealing openly with failures - they’re invaluable for our continuous growthRegular employee events
Take your next career step with us!
Would you like to learn more about us and find out what it’s like to be part of the INFICON family? Explore INFICON at Career | INFICON..