About this role
Application Engineering & Customer Support
Understand customer processes and technical challenges; define measurement requirements and recommend appropriate INFICON solutionsPerform application assessments, feasibility studies and technical troubleshooting—including systems using vacuum measurement (capacitance manometers, Pirani gauges, cold/hot cathode instruments), leak detection equipment (helium, hydrogen/forming gas), residual gas analysis (RGA), and thin-film monitoring technologiesSupport customers with installation, commissioning, and optimization of solutionsAnalyze measurement data to identify root causes of vacuum and process issuesDevelop application-specific demonstrations, proofs-of-concept, and test plansSales Support & Pre-Sales
Collaborate with Sales, KAMs, and SAMs to identify and qualify technical opportunitiesParticipate in customer visits, technical discussions, and RFQ responsesDeliver technical presentations, product demonstrations, and proof-of-conceptsDevelop technical and commercial value propositions based on customer needsCreate technical proposals and support solution positioningProject Leadership
Lead or contribute to customer projects from initial requirements through successful deploymentDefine acceptance criteria and application KPIsCoordinate with Service and internal teams during installation and commissioningFollow up post-deployment to ensure customer satisfaction and identify upsell opportunitiesDocument application knowledge and create reusable application guides and troubleshooting proceduresTechnical Expertise Development
Build and maintain deep expertise across the vacuum portfolio, including vacuum fundamentals, pressure measurement, leak detection, RGA, pumping systems, and coating applicationsShare customer insights with Product Management and Business UnitsIdentify recurring customer challenges and propose new applications or solutionsDevelop internal and external training materials; coach colleagues and customers Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Physics, Vacuum Technology, Materials Science, Chemical Engineering or a related technical disciplineTypically 3–7 years of experience in vacuum technology, instrumentation, process engineering, applications engineering, service engineering or a related industrial environmentSolid knowledge of vacuum technology, vacuum system design and vacuum processesUnderstanding of pressure measurement principles and vacuum instrumentation (including gauges, controllers and measurement systems)Experience working directly with customers is strongly preferredFluent in English, both written and spoken; additional languages are an assetExperience in an international environment is an advantageWillingness to travel regularly (30%) within EMEA INFICON offers a dynamic work environment that promotes diversity, equality, and inclusion. Our respectful, innovative, and vibrant corporate culture is evident in everything we do and how we do it.
What can you expect from us?
Smart and friendly colleagues who value team spirit, a positive attitude, and reliability—and who always make sure there’s plenty of fun to be hadOpportunities to share bold ideas and contribute creativelyFlexible work hoursCompetitive salary, excellent benefits, plus profit sharingOpportunities for continuing education and professional developmentCelebrating successes together and dealing openly with failures - they’re invaluable for our continuous growthRegular employee events
Take your next career step with us!
Would you like to learn more about us and find out what it’s like to be part of the INFICON family? Explore INFICON at Career | INFICON..