About this role
Provide expert guidance and support for our SNOW Platform, ensuring alignment with company goals and industry best practices.Collaborate with stakeholders to understand the need and translate into technical specification.Configure and customize the ServiceNow Platform, especially ITOM, to meet specific business needs, ensuring a seamless integration with existing or new processes.Develop automated workflows and scripts to enhance operational efficiency, reduce manual efforts, automate key processes > focus discovery.Ensure compliance with ITIL, ITOM, ITSM and CMDBProvide training and guidance to team members, enhancing their understanding of SNOW CMDB architecture and mapping.Proactively identify and recommend improvements to Servicenow processes and procedures, enhancing system functionality, user experience and qualityBe up-to-date with the latest ServiceNow features, updates and best practices, and apply this knowledge effectively in our environmentAnalyze issues and suggests solutions.
Minimum of 2 years of experience in ServiceNow ITOMMinimum of 2 years of experience in ServiceNow CMDBStrong understanding of ServiceNow architecture, development, and best practice on ITOMExperience with ServiceNow ITSM, ITOM Discovery, CMDB, ServiceMappingGood experience with Windows/Linux, SQL and Database technologiesCIS Discovery, CIS Service Mapping, and CMDB Certification required.Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.You have already work in an Infrastructure Services context.Ability to analyze, synthesize and solve problems.Team spirit, collaboration and communication.Fluent English, spoken and written.Strong Motivation