About this role
SCCM/MECM Management:
Manage and maintain SCCM/MECM infrastructure while ensuring a seamless user experience during application, operating system, and update deployments.Design simplified deployment processes to minimize disruptions for end users.Microsoft Intune Administration:
Configure MDM (Mobile Device Management) and MAM (Mobile Application Management) policies focused on ease of use.Effectively manage devices, ensuring users can securely and easily access resources.Microsoft Teams and M365 Optimization:
Configure and administer Microsoft Teams to deliver an optimal collaborative experience, including seamless integration with other tools.Oversee the customization of M365 applications (Outlook, SharePoint, OneDrive) to enhance efficiency and user satisfaction.Train users on key functionalities while addressing their needs and preferences.Enterprise Data Management (EDM):
Ensure data organization promotes quick and intuitive access for end users.Collaborate with stakeholders to develop user-friendly and business-relevant data visualization solutions.User Experience (UX):
Adopt a user-centered approach for every deployed solution, integrating end-user feedback into design and configuration processes.Conduct workshops or user tests to evaluate and improve deployed tools.Optimize processes related to collaboration and management tools to deliver an intuitive and frictionless experience.Security and Compliance:
Implement robust security policies without compromising user experience, leveraging tools like Azure AD and Microsoft Defender.Ensure a balance between regulatory compliance and ease of use.Weekly Application Version Reporting:
Prepare and distribute weekly reports on the status of application versions deployed across the user environment.Identify outdated or incompatible applications and propose action plans for updates or replacements.Collaborate with IT teams to ensure all critical applications are updated in line with security requirements and best practices.Proactive Obsolescence Monitoring:
Implement automated processes to track application versions and highlight critical milestones (e.g., end-of-support deadlines).Develop an update schedule based on application life cycles and organizational priorities.User Communication and Awareness:
Provide advance notifications to users about major updates and changes affecting their work environment.Train teams on the importance of maintaining an up-to-date software environment to ensure productivity and security.Automation of Reporting:
Utilize tools like Power BI, Microsoft Endpoint Manager and Intune to automate the generation and distribution of reports to stakeholders.Ensure reports include key metrics such as:Percentage of up-to-date applications. Applications approaching end-of-life. Compliance status of devices.Document processes, configurations, and procedures to ensure efficient system management.
Expert: minimum 5 years on a similar roleBachelor’s degree in computer science or equivalentSCCM/MECM, including optimizing processes for end-user environmentsMicrosoft Intun for device and application management with a focus on user-friendliness.Microsoft Teams and the M365 ecosystem, using a user-centric approach.Enterprise Data Management (EDM), including implementing user-friendly data governance and security solutionsProficiency in PowerShell scripting to customize and automate solutionsUX skills to integrate user feedback and improve tool adoptionStrong analytical and problem solving skillsGood communication and interpersonal skillsExperience conducting user tests to optimize deployed tools.English B2-C1Microsoft certifications such as MS-101, MD-100/101, or certifications related to EDM. - Nice to have (NTH)Ability to manage complex projects while considering user experience impacts. - NTHITIL Foundation - NTH