About this role
Taking ownership of customer issues reported and seeing problems through to resolutionMaintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolutionProviding 2nd-level support by:ResearchingDiagnosingTroubleshootingIdentifying solutionsCarrying out configurationsPerforming upgradesCarrying out migrationsFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsWrite and maintain documentation Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELLSecondary Storage : experience with Commvault, Veeam Backup & NetBackupFluency in (technical) English (spoken & written)