About this role
As a System Engineer, you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution;Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;Providing support by:ResearchingDiagnosingTroubleshootingIdentifying solutionsCarrying out configurationsPerforming upgradesCarrying out migrationsFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams;Write and maintain documentation; Microsoft Windows server experience with multi-user applications;VMware server installation, configuration, management performance monitoring and tuning of virtual machines ESXi servers;Virtual machine troubleshooting and performance issues;Experience creating VM deployment templates and automated deployments;Storage Area Network experience with high availability and performance for virtualization;Fluent in (technical) English (spoken & written).