About this role
We're Hiring: Application Support Analyst – Lisbon | Inetum 🌍
Are you ready to ensure the smooth operation of live applications and contribute to a high-performing international team? We are looking for an Application Support Analyst.
🛠️ Key Responsibilities:
Ensure day-to-day quality of service for live applications:Resolve incidents and respond to user requestsMonitor production environments and define alertsCommunicate daily with teams across different time zonesDevelop a strong functional and technical understanding of applicationsContribute to the setup and efficiency of the Lisbon team (processes, tools, best practices)Main Tasks:
Manage incidents in line with ITIL standardsMonitor KPIs and production environmentsIdentify recurring issues and define action plansDocument and improve procedures and practicesCollaborate with cross-functional teams Degree in Computer Science or related fieldStrong knowledge of ITIL practicesExperience in financial services (preferred)Proficiency with Mainframe tools: OPC/TWS, JCL, Cobol, DB2, CICS, TSO (required); IDMS and eFILE (a plus)Familiarity with Cloud, Dynatrace, Ansible (nice to have)Language Skills: Fluent English (mandatory) and French (desirable)