About this role
Understand the application landscape, develop expertise of the application/s and understand various interfaces involvedAnswer user requests and manage incidents , including target daysDefine new practices/processes when neededWrite new procedures and ensure their collective ownershipContribute to checking’s & validation of production changes and application restartEnsure daily communication & transition with Paris teamManage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.Re-instate services as soon as possible whenever an incident occursMonitor environments and KPIsSuggest changes, improvements so as to continuously improve global level of serviceValidate changes onto productionIdentify recurring Issues and service Request and define action plans to reduce them Technical knowledge :
SQLUnixAnsibleDynatraceCloudGood interpersonal skills
Excellent communication skills
Fluent in English