About this role
Are you passionate about driving IT service excellence and ensuring seamless business continuity? Join our ServiceNow Team as a Senior Project Manager and take the lead in managing critical activities, incidents, and client demands across projects.
What You’ll Do
Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently.Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution.Provide clear, regular updates to stakeholders on issue progress and application status.Collect root causes of incidents and contribute to actionable plans that prevent future issues.Monitor processes daily and act promptly to maintain uninterrupted business operations.Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting.Ensure SLA compliance and provide monthly performance reporting. Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field.5+ years of experience in IT and/or customer-facing roles.5+ years of hands-on experience implementing ServiceNow solutions.Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.Background in software development and familiarity with cloud technologies.Understanding of IT Risk and Cybersecurity fundamentals.Fluent in English and capable of engaging colleagues and clients alike.ServiceNow (Certified System Administrator (CSA)) and ITIL certifications.Additional certifications such as Project Management are a plus.