About this role
Join our ServiceNow Solutions Division and play a key role in delivering cutting-edge ServiceNow implementations that optimize our clients’ IT operations. If you’re passionate about technology, problem-solving, and creating impactful solutions, this is your opportunity to make a difference.
Work on ServiceNow platform implementation projects and missions to enhance clients’ production activities.Contribute across multiple areas, including:ITSM, ITOM, CMDB/CSDMDiscovery & Service MappingEvent ManagementCloud Automation & OrchestrationStay ahead of the curve by monitoring new ServiceNow features and trends.Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories).Implement, configure, and optimize ServiceNow modules, including workflow automation.Support user acceptance testing, deployment, and knowledge transfer to clients.Recommend technical solutions aligned with client needs and environments.Ensure compliance with quality and security standards and maintain best practices.Communicate and coordinate effectively with all stakeholders. Bachelor’s degree (or equivalent) in IT or related field.2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow.Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design.Basic programming knowledge (JavaScript or other).Strong communication, negotiation, organizational, and problem-solving skills.Mandatory: at least one ServiceNow Certification.Bonus: ITIL Certification and Project Management Certification.Fluent in English and capable of engaging colleagues and clients alike. Work on high-impact projects with leading technologies.Collaborate with expert teams in a dynamic, innovative environment.Continuous learning and career growth opportunities.