About this role
Key Responsibilities:
Build, operate, and continuously improve IT services within the area of responsibility.Analyze IT incidents, problems, inefficiencies, and system weaknesses.Support and train users on new IT systems and solutions.Act as a business partner for key users and process teams.Contribute to incident and problem management.Manage and govern IT Service Operations processes.Coordinate and monitor external service providers at an operational level.Ensure service level fulfillment (SLA) and readiness for crisis situationsSupport continuous improvement and service integration across business processes.Participate in technology projects and initiatives to improve IT performance.Contribute to building a high‑performing IT organization. Minimum 2 years of experience in IT Operations or IT Service ManagementGood knowledge of IT infrastructure, including:endpoint managementnetwork and communication technologiesservers, storage, and cloud computingidentity and access managementUniversity degree in IT or an equivalent combination of education and experienceStrong analytical skills and ability to improve IT service efficiencyCustomer‑oriented mindset with the ability to collaborate closely with business teamsNice to have:
Basic knowledge of business systems such as ERP, CRM, MES, or HCMExperience with IT Service Management toolsGeneral understanding of business processes (e.g. finance, sales, production, logistics)Experience in a manufacturing or automotive environmentProactive attitude, strong communication skills, and ability to work in an international environment Środa Śląska or Komorniki - At least 4 days a week onsite.