About this role
We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.
Key Responsibilities
Provide operational support for BAU activities related to the Process Unity platformPerform functional administration of Process Unity tools and systemsManage, track, and resolve IT incidents in coordination with stakeholders and technical teamsMonitor and handle tickets using tools such as JIRA and ServiceNowPrepare operational reports and track performance indicatorsEnsure the proper functioning and continuity of supported processesUse standard tools for request management, incident handling, and reportingRequirements
Bachelor’s degree in IT, Business, or a related fieldProven experience in IT support, preferably in financial or risk-related environmentsExperience as a Business Analyst, ideally within BAU contextsFamiliarity with LOA (Library of Agreements) activitiesOperational knowledge of the Process Unity platformHands-on experience with JIRA and ServiceNow for ticket and incident managementAdvanced proficiency in Microsoft OfficeFluency in English (mandatory)Knowledge of French (strongly valued)