About this role
As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform.
Key Responsibilities
ERP Support & Management (D365 F&O)
Provide Level 1, 2, and 3 support for the ERP systemAct as the Level 3 technical expert for complex incidentsDiagnose, analyze, and resolve critical issuesPerform both functional and technical analysisEscalate issues to vendors or partners when necessaryApplication Maintenance & Administration
Ensure the stability and reliability of the ERP systemParticipate in patch management and system upgradesMaintain application configurations and settingsContribute to continuous improvement of support processes and service qualityAnalysis & Continuous Improvement
Perform root cause analysis (RCA) for recurring incidentsPropose functional and technical improvementsEnhance documentation and operational proceduresSupport optimization of business processesTriskell Support & Administration
(Following training and knowledge transfer)
Provide application support for TriskellManage basic platform configurationAssist business usersContribute to the continuous improvement of the toolStakeholder Interaction
Solutions Team
✅ Work closely with ERP Product Managers and Project Managers
Business Teams
✅ Provide support to end users
✅ Interact with Portfolio Management and Finance teams
3–5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance & OperationsExperience working in environments with business-critical applicationsProven experience delivering Level 1, Level 2, and Level 3 application supportTechnical Skills
Troubleshooting and resolution of complex system issues – Level 4Strong operational discipline – Level 4Experience with APIs and system integrations – Level 2Functional Skills
Strong analytical and problem-solving abilities – Level 4Good understanding of business processes and their translation into system solutions – Level 3Curiosity and willingness to learn – Level 3Strong communication and interpersonal skills – Level 3Languages
English: C1 (Advanced)French: Nice to have (A1–B2)