About this role
Responsibilities:
Monitor, follow up on, and resolve support tickets in a timely manner Communicate clearly and professionally with support requesters throughout the process Handle and resolve tickets that do not require development or complex technical intervention Develop, maintain, and document comprehensive knowledge of products Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it) Basic technical knowledge is a plus
Client Support Agent Experience.Documentation skills (clear, user friendly documentation),Analytical mind,Team player,Agile mindset,Understanding of content management platforms,Communication skills (English mandatory)