About this role
Responsibilities :
Willingness and ability to evolve in the area demonstrating proactivity in topics inside and outside their scope;Ability to work in a team and in a heterogeneous environmentSocial skills for 1st line management with the end user;Critical thinking;Knowledge of ITIL processes and ITSM tools;On-Site Work Regime (Hybrid);
Mandatory:
Monitoring TV dashboards in the office;Tape rotation for daily off-site vaulting process;Intermediate knowledge from the user's perspective of Productivity tools (Word, Excel, PowerPoint, OneNote, MS Teams);Incident and Service Request management in the internal ITSM tool (Service-Now) and in suppliers' Web portals;Intermediate knowledge of Active Directory and Domain object management (Users, Security Groups, Computers, DNS records);Basic knowledge of Windows server administration;Basic knowledge of PowerShell for script creation/execution;