About this role
Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.
Main Responsibilities
Log and manage tickets using ITSM toolsDeliver remote support (phone, email, chat)Troubleshoot low-complexity issues (hardware, software, access)Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Perform basic user administration (Active Directory / Entra ID)Escalate incidents when requiredEnsure SLA compliance
Experience in IT support (1st line)Knowledge of Windows 10/11Basic networking knowledge (TCP/IP, DNS, VPN)Experience with ticketing toolsStrong communication and user orientation