About this role
Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.
Responsibilities:
Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;Manage requests for hardware, software and user account creation;Install, configure and update applications across their lifecycle;Support software deployment and application packaging activities;Coordinate setup and delivery of new laboratory and kiosk devices;Monitor and resolve incidents and service requests in line with SLA targets;Maintain inventory data in CMDB/Helix and Active Directory;Support account administration and periodic access reviews;Track software licensing usage and support procurement processes;Contribute to Windows 10 to Windows 11 migration activities;Monitor service KPIs and support continuous improvement initiatives;Collaborate with users, technical teams, vendors and stakeholders. 3–5 years of experience in IT Support, Workplace or End-User Computing;Experience supporting laboratory, scientific or R&D environments;Strong knowledge of Windows environments and application support;Experience with Active Directory and ITSM or CMDB tools;Understanding of infrastructure, networks and software deployment;Experience in system migration projects;Strong problem-solving and organizational skills;Ability to work independently and collaboratively;Professional proficiency in English. Additional Valued Experience
Laboratory applications such as ACD/Labs, OpenLab or ChemStation;LIMS, ELN or similar scientific systems;BMC Helix or equivalent tools;SCCM, MECM, Intune or similar deployment platforms;Software asset and licensing management;Experience in life sciences, pharmaceutical or industrial environments;French language.